Course Overview
The Certificate Program in Retail Operations is a job-oriented training program designed to prepare students for frontline roles in the retail industry. The course introduces learners to the fundamentals of retail, store operations, customer service, selling skills, and professional workplace behaviour.
Retail is one of the fastest-growing and customer-centric sectors, offering excellent career opportunities for candidates after 10+2. This program equips learners with practical skills required to work confidently in grocery, fashion, lifestyle, and organized retail environments.
This course is ideal for candidates aspiring to work in:
- Supermarkets and hypermarkets
- Fashion and apparel stores
- Lifestyle and specialty retail stores
- Organized retail chains
- Omni-channel retail environments
01. Mode
Offline / Classroom Training
02. Eligibility
10+2 / Higher Secondary Pass
03. Career Focus
Retail Associate & Store Operations
Course Objective
- Introduce learners to the fundamentals of the retail industry
- Develop strong customer service and selling skills
- Prepare candidates for store-level retail roles
- Build confidence in handling customers and daily store operations
- Improve employability through soft skills and job readiness
Course Structure
- Offline classroom-based learning
- Concept-oriented retail training
- Real-life store examples and scenarios
- Role plays and practical demonstrations
- Retail math and POS fundamentals
- Soft skills and grooming sessions
Learning Outcomes
- Understand retail operations and store formats
- Handle customers confidently and professionally
- Perform basic POS billing and retail calculations
- Maintain store hygiene, safety, and discipline
- Be job-ready for entry-level retail roles
Career Opportunities
- Retail Associate
- Sales Executive
- Store Assistant
- Customer Service Associate
- Department Assistant
Course Syllabus
End state vision: Understand the fundamentals of the retail industry, its role in the economy, different store environments, and the career growth opportunities available for retail associates.
End state vision: Gain clarity on organized and unorganized retail, supermarkets, fashion stores, lifestyle formats, specialty retail, and omni-channel retail operations.
End state vision: Develop strong customer interaction skills including greeting customers, understanding needs, product explanation, handling objections, and delivering a positive shopping experience.
End state vision: Understand daily store operations including opening and closing routines, POS billing, cash handling, inventory checking, and retail math basics.
End state vision: Learn the principles of visual merchandising, attractive product display, store layout planning, customer flow management, and impulse buying techniques.
End state vision: Understand product merchandising, stock movement, replenishment processes, FIFO principles, inventory accuracy, and basic stock control methods.
End state vision: Learn loss prevention techniques, store safety rules, hygiene standards, legal responsibilities, ethical behaviour, and shrinkage control.
End state vision: Build professional communication, grooming, teamwork, workplace etiquette, interview skills, and confidence required for retail job placement.
